Refunds / Warranty and Guarantee
Refund:
Unused product will only be considered subject to the following:
- The product must be unused
- The product needs to be in its original packaging
- The product must be in their original condition
- If Bed Buys is required to collect the product the cost will be covered by the client which forms part of the refund
Warranty:
These differ from the various suppliers and can range from 0 – 30 years depending on the product and manufacture. Each supplier has their own warranty conditions which can be shared upon request.
Guarantee:
Each manufacture has their own guarantee period and conditions and these can vary from 0 – 3 years. To ensure a guarantee is not lost please ensure the following is practiced upon receiving your mattress.
- Ensure a waterproof mattress protector is fitted
- Ensure your bed base is fit for its purpose (solid no missing slats or sags) • Ensure all the manufactures tags / information labels are not removed from the mattress • Ensure the mattress is turned (turn mattress) as well as rotated as per each manufacturer’s recommendations.
- Ensure that no stains or damaged is caused to the mattress if cleaned with any soap / chemicals.
If the above points are not followed this may lead to a void guarantee.